FAQ’s

Frequently-Asked Questions:

How can I place an order?

Please call 647-893-4294 or email us at treats[a]sweetsville.ca to place your order. Please note that orders are not considered final until you receive confirmation from us.

What are your pick-up locations?

  • Markham: 135 Pond Drive, Markham, ON (Near Intersection of Hwy 7 & Leslie St.)

What is the minimum order?

Minimum order for cupcakes is a dozen. For mini desserts, one order comes with 36 bite-size treats.

What if I have food allergies?

Some of our treats may contact nuts and dairy products. Substitution may be applied. Please let us know ahead if you have any food allergies. We can also custom-make gluten-free cake and sugar-free cake as per customer’s special request. Please contact us for more details.

How do I store my treats from Sweetsville?

All treats from Sweetville are made from fresh ingredients and are preservative-free. Everything is made within 24 hours before the pick-up time to ensure we deliver to you the finest and the freshest tasting desserts possible. It is best to enjoy your treats the day they are picked up or delivered. If you plan to keep them for longer than 24 hours, please plastic wrap them individually and refrigerated them immediately. Enjoying all your desserts within 48 hours is strongly recommended.

How do I pay for my order?

We take payments in the form of cash and cheques. Credit card and debit card payment options are currently not available.

What if the item I like is not on the list? Can I still order it?

Absolutely! Sweetsville is experimenting with new desserts every week — and of course we do custom orders! Let us know what you like and we will make it, just for you!

What is a “sample sale”?

Every month, Sweetsville will host a sample sale featuring our newest dessert. We sell it at a discounted price for our friends and families to try it and to comment on it. Event will be posted on the website as the date may be very each month. We only accept preorder as the quantity is limited.

When should I place an order?

Our treats are known to be its freshness and equally as gorgeous. To ensure our clients receive the finest quality treats, we only accept limited orders each week. We strongly recommend you to place your order at least one week before the pick-up date. Rush orders may be arranged with an additional charge.